In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- The items original receipt are returned within 60 days for purchases made after 16 March 2020. (usually 30 days)
- Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.
No exchange or refund is available on any product that has been personalised, unless the product is faulty.
Variation To Refund & Exchange Policy For Items Purchased With Afterpay, Zip, Humm and Openpay
An item purchased online using Afterpay, Zip, Humm or Openpay as tender can be:
- Refunded by posting it to our Online Store Returns/Exchange address or
- Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
We are unable to issue refunds in store where Afterpay, Zip, Humm or Openpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.