Delivery Information

Our team are working hard to despatch orders on time, but deliveries are being delayed by Australia Post due to COVID-19.

Australia Post are experiencing delays in processing and delivering parcels due to a high volume of parcels in their delivery network.

They are prioritising the delivery of medical & pharmaceutical essential items at this time. As a result of this, they are unable to guarantee our normal delivery times.

Australia Post have had to change the way they are processing deliveries, which means the parcel may not be scanned when it has been handed over to them or on its journey to you.

If you have received a tracking number from us, this means your parcel is now with Australia Post and on its way to you.

We appreciate your patience and understanding at this time and please be assured they are doing their best to get you your order, but it will take longer than usual.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Personalisation: Please allow an additional 2 business days for delivery of personalised items.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Personalisation: Please allow an additional 2 business days for delivery of personalised items.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse. To shop our New Zealand website with local delivery options, please click here.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas customs duties, clearance or handling charges and other customs or import charges that you may incur.
• Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator to estimate what, if any, duties you may need to pay.
• To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.