IF YOUR QUERY IS URGENT, PLEASE PHONE THE CUSTOMER SERVICE TEAM ON THE NUMBER LISTED BELOW.
CALL US ON 1300 366 683.
MONDAY TO FRIDAY 9:00AM TO 5:00PM AEST
For online order enquiries including returns, exchanges and technical issues, please contact our Customer Service Team.
Monday to Friday 9:00am to 5:00pm AEST
Australia 1300 366 683
New Zealand 0800 90 92 94
International + 61 3 9420 0449
*Australian Eastern Standard Time.
Peter Alexander Sleepwear Pty Ltd
1 Roussos Place, Truganina, VIC Australia 3029
Peter Alexander Sleepwear Pty Ltd
Locked Bag 805,
Richmond, VIC Australia 3121
Please contact our Privacy Officer at:
P.O. Box 2196
Richmond South VIC Australia, 3121
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au
Please contact the Just Group Head Office:
658 Church Street
Richmond, VIC Australia, 3121
Phone number: +61 3 9420 0200
Within Peter Alexander there is a mix of expertise and skills that make up this wonderful brand and we are always in search of enthusiastic people to jump on board.
If you are interested in being considered for future vacancies, we invite you to register your details online at http://careers.justgroup.com.au & submitting your application; you will be one step closer to finding out how you can be a part of Peter Alexander or one of the other 6 great brands within the Just Group!
| Destination | Cost | Delivery Time |
|---|---|---|
| Australian Next Business Day/Express | $14.95 | 1-3 Business Days* |
| Australia Standard Delivery | $9.95 | 3-7 Business Days* |
| Australian Islands Standard Delivery | $9.95 | 4-14 Business Days |
| New Zealand | $15.00 | 5-18 Business Days |
| Singapore | $25.00 | 5-7 Business Days |
| International | $30.00 | 7-20 Business Days |
| Type | Postage | Delivery Time |
|---|---|---|
| Australian Next Business Day/Express Delivery | $6.95 | 1-3 Business Days |
| Australian Standard Delivery | $3.95 | 3-7 Business Days |
*Next business day to areas in the Australia Post Network. More Information
*Standard delivery to remote areas may take up to 13 business days
We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-5 workings days for delivery within Australia.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-20 working days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed wtih the intention of sending to a gift recipient.
Log into your Member Account and select My Orders for a list of previous orders.
You can simply enter your order number or use the date range to search for specific orders.
Click the order number you wish to track; this will display your order details including the status and consignment numbers.
If your order has been shipped, click on the consignment/date link for further information on your order. You will be redirected to the Aus Post website for tracking.
Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.
Unfortunately, international orders cannot be tracked.
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.
Given conditions 1 & 2 above have been met, Australian customers have the option to either return/exchange their online order in store (excluding factory outlets) or send it back to our online returns/exchanges address below with their internet order receipt.
Given conditions 1 & 2 above have been met, New Zealand customers have the option to either return/exchange their online order in any Peter Alexander stores within New Zealand (excluding factory outlets). Alternatively send it back to our online returns/exchanges address below with the internet order receipt you receive in your parcel. This option is preferred as you can easily receive an exchange or refund directly and do not have to pay for re-delivery. Refunds will be given based on the exchange rate at time of purchase.
Given conditions 1 & 2 above have been met, international residents can send their order back to our online returns/exchanges address below along with their internet order receipt.
Peter Alexander Sleepwear Pty Ltd
1 Roussos Place,
Truganina, VIC Australia 3029
Unfortunately in store purchases cannot be returned or exchanged to the online store. You will need to take the item back to a Peter Alexander store. Please visit our store locator page to find a Peter Alexander closest to you.
Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.
Unfortunately Peter Alexander does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.
Between 9am - 5pm, Monday - Friday AEST
Australia 1300 366 683
New Zealand 0800 90 92 94
International +61 3 9420 0449
Please refer to our Size & Fit & Fabric Care for further information.
To find a store nearest you, please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.
Once your order has been dispatched from our warehouse, we will send a confirmation email to the email address you provided when making your purchase in store. This email will contain a tracking number.
Simply visit the Australia Post tracking website, enter in your tracking number and you’ll be able to watch your Peter Alexander parcel get delivered straight to your door!
You can also find your tracking number in your Peter Alexander account. Simply log into your account and click ‘My Orders’. This has all your Peter Alexander order history stored for your reference
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.
To find your closest store, please refer to our Store Locator.
You can return or exchange an item purchased online:
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Peter Alexander. Please do not re-use our courier bag. Unfortunately at this time Peter Alexander customers are not able to purchase in a Myer store for delivery to home or nominated address, or return or exchange Peter Alexander online orders in Myer. Additionally, at this time Peter Alexander customers in New Zealand are not able to purchase in store for delivery to home or a nominated address.Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).
Peter Alexander Sleepwear Pty Ltd
1 Roussos Place,
Truganina,
VIC Australia 3029
CONTACT CUSTOMER SERVICE
Australia: 1300 366 683
New Zealand: 0800 90 92 94
International: +61 3 9420 0449
Between 9am - 5pm, Monday - Friday AEST.
Unfortunately we are unable to make any changes after you have placed an order using our Order in Store, Deliver To Your Door Service. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund. To find your closest store, please refer to our Store Locator.
For enquiries relating to your purchase using our Order In Store, Deliver To Your Door Service, including returns, exchanges and order tracking please contact our Customer Service Team.
Monday to Friday 9:00am to 5:00pm AEST
Australia 1300 366 683
New Zealand 0800 90 92 94
International + 61 3 9420 0449
*Australian Eastern Standard Time.
Please note: Unfortunately at this time Peter Alexander customers in Australia are not able to purchase in a Myer store for delivery to home or nominated address, or return or exchange Peter Alexander online orders in Myer. Additionally, at this time Peter Alexander customers in New Zealand are not able to purchase in store for delivery to home or a nominated address.
| Destination | Cost | Delivery Time |
|---|---|---|
| Australian Next Business Day/Express | $14.95 | 1-3 Business Days^ |
| Australia Standard Delivery | FREE* | 3-7 Business Days |
| Australian Islands Standard Delivery | FREE* | 4-14 Business Days |
*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Business Day Express delivery to areas in the Australia Post network.
We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (work or private) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia.
