Contact Us

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

For faster local delivery in New Zealand and to transact in New Zealand dollars, visit our New Zealand Online Store.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator at www.whatsmyduty.org.nz to estimate what, if any, duties you may need to pay.
• To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Please refer to your local customs and import authorities about what these additional charges may be.
• To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

You are transacting with Peter Alexander in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

1. Refunded by posting it to our Online Store Returns/Exchange address or
2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be exchanged in any Peter Alexander Myer or Australian retail store.

Purchases made online

You can exchange an item purchased online:

1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

• Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
• Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

1. Refunded by posting it to our Online Store Returns/Exchange address or
2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns remain the responsibility of the purchaser until received by Peter Alexander.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Peter Alexander. Exchanges are subject to stock availability.

Purchases made in Peter Alexander stores

Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.

Purchases made in Peter Alexander Myer stores

Purchases made in a Peter Alexander Myer stores can be exchanged in any Peter Alexander Myer or Australian retail store.

Purchases made online

You can exchange an item purchased online:

1. In any Peter Alexander retail store in Australia (excluding Myer stores); or
2. By posting it to our Online Store Returns/Exchange address.

Peter Alexander Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

• Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold our of your first choice.
• Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by Peter Alexander.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please allow an additional 2 business days for delivery of personalised items

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.