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AUS: 1300­ 366 683 - MON-FRI 9AM - 5PM AEST
Australia
Looks like you're in AU! Visit:
PETERALEXANDER.COM.AU
to sleep with Peter closer to home
Looking for the New Zealand site? Click here
New Zealand
Looks like you're in NZ! Visit:
PETERALEXANDER.CO.NZ
to sleep with Peter closer to home
For delivery outside of New Zealand visit our Australian site. Click here
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Customer Service Gift Card T&C's

Gift Cards

Gift Cards are easy to purchase and redeem online or in your nearest Peter Alexander store (Australia and New Zealand Stores Only). Here's what you need to know:

HOW TO PURCHASE A GIFT CARD ONLINE

Go to the gift cards category located in the gifts section and select to buy a gift card. You will then be required to choose a gift card value and design and optional gift card message.

Gift cards can be sent via Standard Delivery for $3.95 or Express Delivery for $6.95.

GIFT CARD DELIVERY

Type Postage Delivery Time
Australian Next Business Day/Express Delivery $6.95 AUD 1-3 Business Days*
Australian Standard Delivery $3.95 AUD 3-7 Business Days*

*Next business day to areas in the Australia Post Network. More Information

*Standard delivery to remote areas may take up to 13 business days

HOW TO PURCHASE AN eGIFT CARD ONLINE

Go to the gift cards category located in the gifts section and select to buy an egift card. You will be taken to an egift card selection page and will be required to choose an egift card value, design, recipient details and optional gift card message. An email containing the egift card is ordinarily delivered to the recipient within 5 minutes of finalising an order, however, email carriers and other issues can delay the order. If you don’t receive your egift card within 4 hours of purchase, please contact customer service on 1300 366 683.

You can purchase multiple egift cards but cannot buy Peter Alexander product in the same transaction. If you wish to pay for an egift card using a non-Australian billing address, please call customer service on 1300 366 683 and we will happily process your order.

There is no processing or delivery fee for egift card purchases.

PURCHASING WITH YOUR GIFT CARD AND eGIFT CARD ONLINE

To use your gift card or egift card to make a purchase online, just select the Gift Card tab in the SECURE PAYMENT section of the checkout. Enter the card number and 4 digit access code located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use. You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.

GIFT CARD AND eGIFT CARD BALANCE AND TRANSACTION HISTORY

Click here to view your Gift Card Balance and Transaction History.

Neither the Just Group, nor the provider of the data represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. The Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

GIFT CARD AND eGIFT CARD EXPIRY

Gift cards and egift cards are valid for 12 months from the date of purchase. The expiry date can be found on the back of the gift card, on the egift card or online.

LOST AND STOLEN GIFT CARDS AND eGIFT CARDS

Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

ACCEPTING FOREIGN CURRENCY GIFT CARDS

International customers purchasing gift cards please note that gift cards are issued in Australian Dollars and are valid for online purchases only through this site. If you wish to purchase a gift card in New Zealand Dollars please visit our New Zealand website at www.peteralexander.co.nz.

GIFT CARD TERMS AND CONDITIONS OF USE

AUSTRALIA

This gift card (“card”) is issued by Peter Alexander Pty Ltd (“Peter Alexander”) ABN 48 091 296 776. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Peter Alexander stores in Australia; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

NEW ZEALAND

This gift card ("card") is issued by Kimbyr Investments Limited, Company Number 205268 trading as Peter Alexander. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Peter Alexander stores in New Zealand; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

eGIFT CARD TERMS AND CONDITIONS OF USE

This electronic gift card ("eGift Card") is issued by Peter Alexander Sleepwear Pty Ltd (“Peter Alexander”) ABN 48 091 296 776. A lost, stolen or altered eGift Card, or a printed representation of an eGift Card that is defaced, mutilated, lost, stolen or altered, will not be replaced, refunded or redeemed. This eGift Card once activated is: redeemable for merchandise at Peter Alexander stores in Australia and online; not redeemable for cash and is not a negotiable instrument; valid until the earlier of 12 months from the date of issue or when no amount remains on the eGift Card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this eGift Card will not be refunded or credited. Check eGift Card balance by visiting www.peteralexander.com.au/giftcards or in Peter Alexander Australian stores.

GIFT CARD AND eGIFT CARD ENQUIRIES

Contact Us anytime via email.

Phone:
  • Australia - 1300 366 683
  • New Zealand - 0800 90 92 94
  • International - +61 3 9420 0449
Between 9am - 5pm AEST weekdays. Australian Eastern Standard Time.