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AUS: 1300­ 366 683 - MON-FRI 9AM - 5PM AEST

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Peter Alexander
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How can I track the progress of my order?

Log into your Member Account and select My Orders for a list of previous orders. You can simply enter your order number or use the date range to search for specific orders. Click the order number you wish to track; this will display your order details including the status and tracking numbers. If your order has been shipped, click on the tracking/date link for further information on your order. You will be redirected to the Australia Post website for tracking.

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

Unfortunately, international orders cannot be tracked.

I am unable to make a purchase online

Ensure that you have downloaded the latest updates for your browser. Alternatively, visit the Shopping Information page for detailed steps on how to make a purchase online. If you are still experiencing issues, please contact our online customer service team. Note: Purchases can also be made over the phone.

Monday to Friday 9:00am to 5:00pm AEST*
AUS 1300 366 683
NZ 0800 909 294
International +61 3 9420 0449
*Australian Eastern Standard Time.
Email: Use the Contact Us form

I am unable to view the product images

Ensure that www.peteralexander.com.au is added to your list of trusted websites on your internet browser. This will remove any blocks that are restricting you from viewing images.

I am unable to log into my account

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in, try the following:

  • Go to the login link at the top right hand corner of page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to login to your account, clear the cookies in your internet browser.

My payment method was not accepted

Ensure that you have submitted the correct credit card or gift card number, card identification number and expiry date. Also check that you have sufficient funds in your account. If you are still having problems, try an alternative payment method or contact your bank. If all else fails, contact our friendly online Customer Service tTeam.

Monday to Friday 9:00am to 5:00pm AEST*
AUS 1300 366 683
NZ 0800 909 294
International +61 3 9420 0449
*Australian Eastern Standard Time.
Email: Use the Contact Us form

What are the benefits of becoming a member of Peter’s Sweet Dreams List?

There are many great reasons to Sign Up and become a member of Peter Alexander Sleepwear. You'll receive regular email updates via email and be first to find out about the launch of exciting new product collections, receive our famous catalogues, hear about exclusive online discount offers and special secret online sales. As a member, all your orders can be viewed online after you have signed in. We have an easy step by step 'checkout' and members enjoy a quicker checkout with pre-entered delivery details. Don't forget that you can Contact Us and help is only an email or phone call away. Become a member, Sign Up today.

How do I enter a promo code?

All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag.

Do I have to become a member to place an order?

If you are new to Peter Alexander Sleepwear and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member and you will miss out on future promotions, new collection launches and special offers.

The item I wish to purchase has sold out online, when will more stock be arriving?

Every month a new collection launches in store and online, filled with the latest Peter Alexander sleepwear creations. Be quick as collections are produced in limited stock and can sell out fast. Once they have sold they’re gone for good.

Can I place an order over the phone?

Yes! Simply call our friendly Customer Service Team.

Monday to Friday 9:00am – 5:00pm* AEST
AUS 1300 66 683
NZ 0800 90 92 94
International +613 9420 0449
*Australian Eastern Standard Time.

I believe my email provider has blocked Peter Alexander Sleepwear online customer service emails

  • Check that Peter Alexander Sleepwear is added to your contacts or safe list and removed from your junk email.
  • Resubmit your query and make sure you have entered a valid email in the contact us form.

I believe my email provider has blocked Peter Alexander newsletter emails

Check that you have signed up with the correct and valid email address by signing into your account. In your account subscription settings, check that the option, "I want to receive emails from Peter Alexander" has been selected. Additionally, check that Peter Alexander is added to your contacts or safe list and removed from your junk email.