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AUS: 1300­ 366 683 - MON-FRI 9AM - 5PM AEST

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Peter Alexander
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Customer Service Contact Us

If your query is urgent, please phone the customer service team on the numbers listed below.
QUERIES YOU CAN CALL US ON 1300 366 683.
MONDAY TO FRIDAY 9:00am to 5:00pm AEST

Send us an email

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For online enquiries

For online order enquiries including returns, exchanges and technical issues, please contact our Customer Service Team.

Monday to Friday 9:00am to 5:00pm AEST
Australia 1300 366 683
New Zealand 0800 90 92 94
International + 61 3 9420 0449
*Australian Eastern Standard Time.

Returns / Exchanges Address

Peter Alexander Sleepwear Pty Ltd
P.O. Box 585, Altona North, VIC Australia 3025

Contact Us By Mail

Peter Alexander Sleepwear Pty Ltd
Locked Bag 805,
Richmond, VIC Australia 3121

For Any Privacy Related Queries

Please contact our Privacy Officer at:
P.O. Box 2196
Richmond South VIC Australia, 3121
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

For All General Enquiries

Please contact the Just Group Head Office:
658 Church Street
Richmond, VIC Australia, 3121
Phone number: +61 3 9420 0200

Employment Enquiries

Within Peter Alexander there is a mix of expertise and skills that make up this wonderful brand and we are always in search of enthusiastic people to jump on board.

If you are interested in being considered for future vacancies, we invite you to register your details online at http://careers.justgroup.com.au & submitting your application; you will be one step closer to finding out how you can be a part of Peter Alexander or one of the other 6 great brands within the Just Group!

Delivery time and courier types

Destination Cost Delivery Time
Australian Next Business Day/Express $12.95 1-3 Business Days*
Australia Standard Delivery $9.95 3-7 Business Days*
Australian Islands Standard Delivery $9.95 4-14 Business Days
New Zealand $15.00 5-18 Business Days
Singapore $20.00 5-7 Business Days
International $25.00 7-20 Business Days

Australia, Australian Islands and New Zealand Orders

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-5 workings days for delivery within Australia.

International Orders

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-20 working days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed wtih the intention of sending to a gift recipient.

Order Tracking

Log into your Member Account and select My Orders for a list of previous orders.

You can simply enter your order number or use the date range to search for specific orders.

Click the order number you wish to track; this will display your order details including the status and consignment numbers.

If your order has been shipped, click on the consignment/date link for further information on your order. You will be redirected to the Aus Post website for tracking.

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

Unfortunately, international orders cannot be tracked.

Return/Exchanges Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

Australian Residents

Given conditions 1 & 2 above have been met, Australian customers have the option to either return/exchange their online order in store (excluding factory outlets) or send it back to our online returns/exchanges address below with their internet order receipt.

New Zealand Residents

Given conditions 1 & 2 above have been met, New Zealand customers have the option to either return/exchange their online order in any Peter Alexander stores within New Zealand (excluding factory outlets). Alternatively send it back to our online returns/exchanges address below with the internet order receipt you receive in your parcel. This option is preferred as you can easily receive an exchange or refund directly and do not have to pay for re-delivery. Refunds will be given based on the exchange rate at time of purchase.

International Residents

Given conditions 1 & 2 above have been met, international residents can send their order back to our online returns/exchanges address below along with their internet order receipt.

Online Returns/Exchanges Address

Peter Alexander Sleepwear Pty Ltd
P.O. Box 585
Altona North, VIC Australia 3025

Can I return/exchange a purchase made in store to the online returns center?

Unfortunately in store purchases cannot be returned or exchanged to the online store. You will need to take the item back to a Peter Alexander store. Please visit our store locator page to find a Peter Alexander closest to you.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Peter Alexander does not transfer stock between stores. Please contact our online customer service team to find out if your item is available to purchase online.

Online Customer Service

Between 9am - 5pm, Monday - Friday AEST

Australia 1300 366 683

New Zealand 0800 90 92 94

International +61 3 9420 0449

Email: custserv@peteralexander.com.au

Product Size/Fit/Fabric Enquiry

Please refer to our Size & Fit & Fabric Care for further information.

To find a store nearest you, please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.

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