 |
ONLINE HELP INDEX
:: Shopping Online
:: Sending Gifts
:: Privacy Policy
:: Pricing & Safety
:: Postage & Delivery
:: Returns & Exchanges
:: Fabrics & Care
:: Important Information
:: Size Charts
:: Technical Specs
:: For Members
|
|
Technical Specifications for Peter Alexander website
WHAT DO I NEED TO USE THIS WEBSITE?
To get the most from the Peter Alexander website, users should ensure that their browser has the following settings and plugins enabled:
- Adobe Flash plugin v8 or better
- Adobe PDF reader v6 or better
- Javascript must be enabled
- Cookies must be enabled
- SSL must be enabled (see below)
- Pop-up windows should be enabled
- Browser should be of one of the types listed in the BROWSER SOFTWARE section. (see below)
ENCOUNTERING AN ERROR AT CHECKOUT?
Some users may encounter a problem with our shopping cart - here are instructions to fix the most common issue.
It's as easy as 1, 2, 3.
PC Users
Internet Explorer 5.5 to 7.x
| 1 |
From Tools select Internet Options |
| 2 |
Select the Advanced tab and scroll down to the bottom.
|
| 3 |
For each of the options under Security ensure 'Use SSL 2.0' and 'Use SSL 3.0' are both ticked. |
| 4 |
Click OK |
| 5 |
Close the broswer and reopen it to ensure that the new settings are applied. |
Firefox 1.0.x
| 1 |
From Tools select Options |
| 2 |
Select the Advanced icon |
| 3 |
For each of the options under Security ensure 'Use SSL 2.0' and 'Use SSL 3.0' are ticked |
| 4 |
Click OK |
Firefox 2.0.x
| 1 |
In a new tab type about:config in the address bar and press enter, or open the about:config editor if you have the extension |
| 2 |
In the filter field enter security.enable_ssl2 |
| 3 |
Double click the entry so the value is true |
| 4 |
In the filter field, enter security.ssl2 |
| 5 |
Double click all the entries to enable them. |
| 6 |
Close the tab or about:config editor. |
Mozilla 1.7.x
| 1 |
From Edit select Preferences |
| 2 |
From the left hand side menu click on + to open Privacy and Security |
| 3 |
Under SSL, ensure 'Enable SSL version 2' and 'Enable SSL version 3' are ticked |
| 4 |
Click OK |
Opera 8.x
| 1 |
From Tools select Preferences |
| 2 |
Select the Advanced tab |
| 3 |
From the left hand side menu select Security, and click on 'Security Protocols' |
| 4 |
Ensure 'Enable SSL 2' and 'Enable SSL 3' are ticked |
| 5 |
Click OK |
| 6 |
Click OK again |
Mac Users
Safari
 SSL is auto-enabled on Safari.
Opera 8.x
| 1 |
From Opera select Preferences |
| 2 |
Under Security select the option 'Security protocols' |
| 3 |
Ensure 'Enable SSL 2' and 'Enable SSL 3' are ticked |
| 4 |
Click OK |
| 5 |
Click OK again |
Mozilla 1.7.x
| 1 |
From Netscape or Mozilla select Preferences |
| 2 |
From the left hand side menu click on + to open Privacy and Security |
| 3 |
Under SSL, ensure 'Enable SSL version 2' and 'Enable SSL version 3' are ticked |
| 4 |
Click OK |
COMPUTER DISPLAY PROPERTIES
For best viewing results, please ensure that your computer is capable of meeting the following display properties:
- a minimum screen resolution of 800 x 600 pixels.
- the ability to display 16bit (thousands of colours) graphics or better.
BROWSER SOFTWARE
Please note: our website has been designed and tested for compatibility with the following browsers:
- Internet Explorer 6.0 or higher
- Safari
- Firefox
- Opera
Netscape Users: Version 7.2 has a known bug that makes it impossible to shop on our website. To get around this, please either upgrade to version 8.0, use another browser or, alternatively call us to place your order.
|
|
