Returns & Exchanges

HOW DO I RETURN AN ITEM(S) ?

To return an item(s), please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item(s) to the address which appears at the top of the packaging slip. Goods must be returned within 3 weeks of order date - unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your membership for future purchases if chosen. Comments would be appreciated. Send to: Peter Alexander Sleepwear Pty Ltd, Po Box 585, Altona North, Victoria, 3025.

HOW CAN I EXCHANGE A PRODUCT(S)?

If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include $5 (cheque, money order or credit card details) for re-delivery within Australia, and $8 for re-delivery to New Zealand (credit cards only). No re-delivery fee applies when exchanging size (Australia only). If possible please include an alternative as we may have sold out of your first choice. For overseas exchanges cost will be at original freight charge. Please do not re-use our courier bag.

Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Send to: Peter Alexander Sleepwear Pty Ltd, Po Box 585, Altona North, Victoria, 3025.

WHAT DO I NEED TO KNOW ABOUT REFUND CHEQUES?

All refunds can be held in credit against your membership for future purchases if requested. On occasion we may owe you an amount which is $5 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling customer service on 1300 137 715.

Send returns to:

Peter Alexander Sleepwear Pty Ltd,
P.O. Box 585, Alton North, Vic, 3025
Customer service: 1300 137 715